UraCall answers every call, books appointments, routes customers to the right agent and turns each conversation into a recording, transcript and summary — in Shqip, Srpski and English.
Local +355 / +383 numbers · Cloud or on-premise
Runs on proven infrastructure
One platform
From the first ring to the final report — without stitching five tools together.
Drag-and-drop menus, business hours, holidays and language choice. Callers reach the right team the first time.
Longest-idle, skills and priority routing, VIP callers first, overflow and callbacks instead of endless hold music.
Queue sizes, waiting times and every agent’s status, updated in real time for supervisors.
Service level, abandon rate, handle time and first-call resolution — per queue, agent and country.
Every call recorded, transcribed in Albanian and summarised with sentiment, reason and next steps.
When lines are busy, callers keep their place and UraCall calls them back automatically.
Screen-pop from your CRM, signed webhooks, REST API and click-to-call from any system.
Agents work from the browser — no desk phones. Supervisors can listen, whisper or barge in.
AI Receptionist
Natural phone conversations in Albanian with real actions behind them — connected to your calendar, clinic system or CRM.
Ideal for clinics, dentists, banks, telecoms, utilities and public services.
Hear it
A caller phones a clinic and the AI receptionist books a paediatrician appointment — in Albanian, in about a minute.
Demo recording: both voices are generated with the Albanian AI voices UraCall uses on real calls.
How it works
Keep your existing +355 or +383 number through your local operator, or get a new one in the cloud.
Build IVR menus, queues and the AI receptionist’s knowledge in the visual editor — no code.
Watch calls live, review recordings and AI summaries, and tune routing with real data.
Deployment
Fully managed. Start fast with numbers and voice carried by a global cloud network.
Runs on your own servers, connected to your local operator by SIP trunk.
We set up a pilot with your number, greeting and calendar, so you see the results on real calls before you decide. Available for clinics and dentists, banks and insurers, telecoms, utilities, hotels, retail and public services.
Available for
Your own number, greeting, menus and calendar — running on real calls.
Our team configures the AI and call flows with you. Nothing to install.
A specialist tunes the AI and call flows with your team during the pilot.
No contract and no card required. Keep it only if it works for you.
At the end of the pilot you receive a report with your real results: calls answered, appointments booked and time saved.
UraCall runs in the cloud or on your own servers, with local +383 and +355 numbers — wherever your team works.
A call center system answers and routes phone calls, lets agents handle them from a computer, records conversations and measures performance. UraCall adds an AI receptionist that speaks Albanian, so routine calls are handled automatically.
Yes. UraCall is built for Kosovo and Albania: it supports local +383 and +355 numbers, local holidays and working hours, and speaks Albanian, Serbian and English.
Yes. Your operator connects the existing +355 or +383 number to UraCall by SIP trunk, so customers keep calling the same number.
UraCall uses neural speech recognition trained for Albanian (sq-AL) and natural Albanian voices, and it confirms names, dates and times back to the caller before acting.
It transfers the caller to a human agent together with a short summary, or books a callback if everyone is busy — nobody is left waiting.
Yes. The AI uses your calendar or clinic system through an API, and the REST API and webhooks connect UraCall to any CRM.
Recordings and transcripts stay in your UraCall workspace, API keys are stored encrypted, and with on-premise deployment all audio stays in your own data center.
We’ll set up a demo line with your own greeting and calendar in 48 hours.
Book a demohello@uracall.com
Contact
Questions, a demo or a free pilot — write to us on WhatsApp or by email and we will get back to you quickly.